ITcon Vol. 24, pg. 129-153, http://www.itcon.org/2019/8

Post-implementation analysis of a B2B e-marketplace

submitted:December 2017
revised:March 2019
published:April 2019
editor(s):Amor R.
authors:Mesut Pala
Centre for Innovative and Collaborative Engineering, Loughborough University, Leicestershire, LE11 3TU, UK
mesut.pala@gmail.com

Francis Edum-Fotwe
School of Architecture, Building and Civil Engineering, Loughborough University, LE11 3TU, UK
f.t.edum-fotwe@lboro.ac.uk

Kirti Ruikar
School of Architecture, Building and Civil Engineering, Loughborough University, LE11 3TU, UK
k.d.ruikar@lboro.ac.uk

Nathan Doughty
Asite Ltd, Albert House, 1 Mark Square, London, EC2A 4EG, UK
nathan@asite.com

Chris Peters
Asite Ltd, Albert House, 1 Mark Square, London, EC2A 4EG, UK
cpeters@asite.com
summary:The advent of Business-to-Business (B2B) e-Marketplaces gave the AEC (Architecture, Engineering and Construction) firms the opportunity to conduct more efficient and effective commercial interaction with their supply chain partners. Despite the large body of literature in generic Information Systems (IS) domain, there has been a very little work done to-date to investigate the B2B e-Marketplace systems implementation by AEC firms. By adopting a case study research method with a longitudinal approach to data collection, the study on which this paper is based explored the challenges in the adoption and on-going use of a large UK contractor firm’s e-Marketplace systems from the perspective of end-users. Utilising a well-established theoretical model from the IS body of knowledge, the analysis revealed several important challenges related to system (functionality and usability), information (content quality) and service (training and support) dimensions of e-Marketplace systems implementation. Through incorporating the case study findings to the conceptual model, the study offers several suggestions for AEC firms to take on board during implementation of the B2B e-Marketplace systems.
keywords:e-commerce, e-marketplace, adoption, evaluation, AEC, B2B case study
full text: (PDF file, 0.625 MB)
citation:Pala M, Edum-Fotwe F, Ruikar K, Doughty N, Peters C (2019). Post-implementation analysis of a B2B e-marketplace, ITcon Vol. 24, pg. 129-153, http://www.itcon.org/2019/8